Customer Service Coordinator – Full Time!
Join the team Environmental Services Team at Souderton Mennonite Homes!
Come Live & Grow – Together!
Our Customer Service Coordinator performs a variety of duties such as providing general office support, managing maintenance requests, managing work orders and following-up with residents and employees to ensure quality Customer Service for the Environmental Services, Maintenance, Housekeeping, Laundry, and Security departments.
Customer Service Coordinator Overview:
- Processes maintenance requests from residents and employees into computerized work order system and assigns priority codes to work orders to identify level of response required
- Obtains and records accurate and complete information for each work order and runs periodic reports of work order history
- Assists Maintenance Supervisor in assigning work orders to maintenance team members for completion
- Tracks work orders through completion and fields resident calls for work order status and customer support.
- Closes completed work orders in the computer system and files all pertinent information
- Receives, screens, and directs all department telephone calls and records and distributes messages to employees
- Maintains office supply inventory, processes and expedites material and supply orders from ordering through to receipt of items and signs for and distributes delivered orders
- Performs general administrative duties such as running periodic man-hour report, preparing minutes, memos, and correspondence as requested, making photocopies and faxing materials, distributing incoming mail, and scheduling appointments for department employees
- High school diploma or equivalent (Required)
- Two to three years of clerical experience in a technical field or related industry
- Handles multiple responsibilities simultaneously, has ability to prioritize work within given deadlines and to address emergencies as they may occur
- Proficient in working with Microsoft Suite
- Experience providing quality customer services including needs assessment, meeting quality standards, and evaluation of customer satisfaction
At Living Branches, a community with a 5-star CMS rating, our roots run deep! Our core values put people before profit! If you’re looking for a career in a friendly, welcoming place where you can make a difference, come join our team!!
Benefits:
- Paid Personal Leave – up to 3 weeks starting your first year
- Educational Reimbursement and Scholarships
- Medical, Dental, and Vision Benefits – as low as $10.00 per pay
- Employee holiday and summer parties
- Generous 401(k) match – Up to 7%
- Employee discount for meals
- Free membership to onsite fitness center
- Employee Appreciation Initiatives
Come Live and Grow – Together!
“One of my favorite things to do is to help people find new friends. I enjoy seeing people come together – and I love playing a role in making that happen.” ~ Emma, CNA
“I find joy in serving as a cheerleader for my teams. There’s a lot of repetition in what we do every day, and I believe that helping promote an atmosphere of thanks and recognition helps people feel good about what they’re doing.” ~ Bob, Housekeeping, Laundry, and Custodial Supervisor
Our staff say it best! Living Branches isn’t just a place to clock in and out at, it’s a place where residents and staff come together to make the most out of life! Achieving an environment of togetherness is only possible through valuing our staff. We care about seeing our employees grow professionally and personally, which is why we have wellness and education programs available as well as growth opportunities in every department!
Living Branches is an equal opportunity employer that employs over 700 team members and has more than 1,400 residents at three locations in Pennsylvania.
Check us out!